Successful debt collection while maintaining customer relations

Published on 21/09/2016

There are increasing reports in the media that the economy is picking up. A logical consequence should then be that payment behaviour anticipates this and improves. Nothing could be further from the truth. Longer payment terms than agreed upon almost seem to be the standard these days. Sending payment reminders is part of the order of the day. This does not benefit the relationship with your debtor, who is still a customer. Certainly not if payment is not forthcoming.

Dunning first, then debt collection

When a claim is surrendered, the principal sum is increased by default interest and extrajudicial costs. This can be on the basis of general (delivery) terms and conditions or by law. A reminder from a collection agency makes an impression and regularly leads to payment or the agreement of a payment arrangement. If not, a collection process initiated.

Inventory of redress position

Experience shows that legal proceedings involve high costs and only increase the duration of the collection process. This must be avoided and the debtor's recovery position is important here. If it is suspected that payment is deliberately withheld or any form of cooperation is refused, our debt collection partner Mariënbergh will visit the debtor. If confronting the debtor in person is not desirable, an investigation is carried out on site. This proves to be a very successful method, leading to payment in most cases.

Know well who you are doing business with

According to Mariënbergh, it is important to properly identify who you are doing business with. Make sure you know where your customer is based. If possible, supplement this with a credit check. By consistently implementing such measures, you can prevent financial losses due to non-payment. Should financial damage nevertheless occur, we will be able to investigate and take appropriate measures.

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